Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. Use of this website implies agreement to all terms and conditions outlined in the following terms of service:
PLEASE NOTE. This is a custom made product. As with any custom product, we highly recommend ordering a sample prior to placing your main order. Due to the custom nature of our products, orders cannot be returned or refunded if they arrive and are not what you intended.
Product Notes:
*We do not include the knobs and pulls with any of our cabinets, nor do we drill the doors and drawer fronts for knobs or handles. Obtain those locally and drill on site as needed.
**Cabinets are built fully assembled. We do not include screws for cabinet installation (i.e. screws that attach the cabinets to the wall studs).
***Painted Samples sold on this website represent a close match to what you will receive as a final finished product (they are sprayed and finished in the exact same process). Paints are sprayed by hand which may result in slight variations in color/texture of the product from one batch to another. We do our best to maintain strict color/texture matching, but we do not guarantee an exact match from one piece/batch to another.
Payments
Payment for custom cabinet orders must be made when the order is placed via lexarcabinets.com. In most cases we will authorize the credit card when you place the order, then charge the credit card for the full amount once the order has entered production. Payment terms are non negotiable and are subject to change without notice. Lexar Cabinets sells a fully custom made cabinet product that cannot be recycled nor re-sold to another customer once production starts (i.e. once we starting cutting the order, we cannot make changes or re-sell already manufacture cabinets).
Cancellation:
Orders can be canceled within 3 days of the order being submitted. Cancellation requests must be emailed to info@lexarcabinets.com. Cancellation requests via phone will not be accepted. After 3 days, the order cannot be canceled for any reason.
Changes to orders:
Changes can be made to existing orders at the discretion of Lexar Cabinets within 3 business days of the order being submitted. Requests for changes must be submitted via email. Phone changes will not be accepted. If changes are approved and made to an existing order, a new order confirmation will be emailed to the customer for documentation of the change. Changes to orders are not considered complete unless the customer has this new order confirmation.
Lexar Cabinets strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.
Refund / Return Policy
Lexar Cabinets does not accept returns on custom cabinets due to customer errors (i.e. you get exactly what was ordered).
Refunds are not available for custom made products.
In rare circumstances, Lexar Cabinets will accept returns of products due to a defect/error in production (i.e. wrong size, wrong wood type, etc).
Inspect all items:
Please inspect all cabinets when picking/delivery of your order. Custom sign-off is required at pickup/delivery.
*Damage/de-lamination/defects to unseen items is not covered under warranty. This would include back of the cabinet backs, undersides of drawer boxes, back of cabinet case parts that are hidden after the cabinets are installed.
Shortages or Discrepancies:
Please email Lexar Cabinets if there are any shortages in your order. Replacements will be produced and shipped in a timely manner. Lexar Cabinets is not responsible for costs/delays associated with missing or damaged products or for unplanned errors made in production, beyond the replacements themselves under the terms of this warranty.
Customer Mistakes:
Mistakes may happen from time to time. Whether a cabinet door is drilled the wrong side for the knobs and pulls, or a simple measuring error requiring a new cabinet to be made. Lexar Cabinets will help correct all errors in a timely manner. Please email customer service as we would be more than happy to help.
Warranty
Lifetime Limited Warranty:
Lexar Cabinets has been making cabinets since 1978. Many of our cabinets are still in use even after 40 years of some serious use and abuse. We rarely, if ever, see a cabinet fail after it has been installed (we test them by tossing them off the top of our building). That said, if after 20 years or so a drawer slide or hinge wears out, then send us an email and we will take care of shipping out a new set. Just be sure to send us a picture of your project so we can revel in the glory of a past project 🙂
Five Year Limited Warranty:
Cabinets manufactured by Lexar Cabinets are warranted to be free from defects in material and workmanship under normal use to the original consumer purchaser for a period of five (5) years from the date of purchase. This warranty is not transferable to subsequent owners.
Exceptions to the limited warranty:
Doors, finished end panels, cabinet parts, etc over 24" wide and/or 80" tall are not warrantied against warping, or bowing. Doors that are warped at or less than 1/4" will be considered acceptable and therefore not covered under this limited warranty. Drawer fronts over 42" wide will not be covered under this limited warranty.
Most Lexar cabinet doors have solid wood frames. These doors will perform well in a variety of conditions if properly stored, handled, and installed. All wood products are designed and intended for controlled interior applications only. Any solid wood product will respond adversely to extreme conditions–especially extremely low or high humidity conditions. Door joints are especially subject to movement under these extreme conditions. Gaps that may develop in door joints due to these conditions are not subject to replacement under this warranty. Please be aware that wood expands and contracts. With painted cabinetry, this natural process will create open joints in the painted finish. An open joint line is not considered a defect and it is widely accepted in the kitchen cabinet industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacturer of painted all wood cabinets, and are not unique to Lexar Cabinets. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may display easily visible joint lines. Joint lines also may occur due to the repeated impacts from normal everyday use. An exposed open wood joint can be damaged from prolonged exposure to water or heavy moisture. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.
All Paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as cooking, grilling, tobacco smoke, fireplaces or candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.